Terms of use

This is a translation. If there are differences between the translation and the Finnish version, the Finnish version is binding. Show in Finnish

Version 22.10.2026

1. The service and the service provider

Rentora (rentora.fi) is an online service where users can list tools, vehicles and spaces for rent and rent them from each other. The service is provided by VMH Group Oy (Business ID 2947305-5), Koivutie 1, 33960 Pirkkala, Finland, info@rentora.fi.

Rentora is an intermediary service. The rental agreement is made between the renter and the owner, and is governed by standard rental terms and any additional terms set by the owner. Rentora is not a party to the rental agreement, does not own or inspect the items for rent, and is not responsible for their condition, safety or legality, or for the parties fulfilling their obligations.

2. User account

• Using the service requires registration. Users must be adults with legal capacity or act on behalf of a business.
• Users must provide accurate information, keep it up to date and keep their credentials secure. Users are responsible for actions taken with their account.
• Rentora may ask a user to verify their identity (Stripe Identity) and an owner to verify their details to receive payments (Stripe Connect).

3. Listings

• The owner is responsible for having the right to rent out the item and for the listing's information, photos and prices being correct and up to date.
• Prohibited items include weapons and ammunition, narcotics, stolen or illegal property, products hazardous to health without the appropriate permits, and anything that is prohibited by law from being rented out.
• An owner acting as a business is responsible for their obligations to consumer renters under the Consumer Protection Act.
• Rentora may remove or hide a listing that violates these terms, the law or good practice.

4. Payments and prices

• Bookings paid through Rentora are paid via the Stripe payment service (Stripe Payments Europe Ltd). The payment is paid out to the owner in accordance with Stripe's terms.
• The price shown to the renter includes the Rentora service fee; the owner receives the full rent they list. Any one-off identity verification fee is shown separately before payment. The service fee is itemised on the receipt.
• Listing is free. Rentora Pro is a paid monthly subscription that you can cancel at any time; it remains valid until the end of the paid period.
• If the item is booked and paid for in the owner's own online shop (external booking), the owner's terms apply to the payment and the rental.
• VAT. The Rentora service fee, identity verification fee and Rentora Pro subscription include VAT (VAT 25.5%). Their seller is VMH Group Oy. You get a receipt for a paid booking with VAT itemised.
• The seller of the rent and the delivery fee is the owner. The owner is responsible for ensuring that the prices they list include any applicable VAT, and for reporting and paying their own income and taxes. Rentora does not remit taxes on the owner's behalf.
• Reporting (DAC7). Rentora is required to collect owners' identification details (name, address, date of birth or Business ID, tax identification number and account number) and to report the compensation paid to owners through the service to the Finnish Tax Administration annually. Providing these details is required to receive payments. The reported information is sent to the owner for their information.

4 b. Paid add-on services

• Visibility. The owner can buy a one-off Bump to the top of the newest listings for their item (the item then drops below newer ones as normal), a 7-day Highlight or 7-day front-page visibility. Prices are shown before purchase and include VAT. The service starts immediately after payment, and the fee is not refunded if the item is removed or hidden before the visibility period ends. A buyer acting as a consumer agrees that the service is provided immediately and that the right of withdrawal ends when the service starts.
• Rentora Pro. The monthly subscription includes redirection to your own booking system, monthly visibility credits and an automatic weekly Bump for your items. The subscription is charged monthly in advance and continues until cancelled; cancellation takes effect at the end of the current period. Unused credits do not carry over to the next period and are not refunded.
• Visibility does not guarantee bookings. Rentora may remove an item that violates the terms even during paid visibility, without a refund.

5. Cancellations and refunds

Cancellations are subject to the standard rental terms and the cancellation terms shown on the listing. Refunds are paid via Stripe. Rentora holds the payment until the end of the rental period before paying it out to the owner. Rentora may also issue a refund in a dispute if the booking evidently did not take place.

5 b. Bookings on the owner's own website

An owner may show their items on their own website (e.g. with the WordPress plugin) and, if the feature is enabled on the owner's account, the renter can book and pay for the item directly on the owner's site. Even then, the booking is made through the Rentora service and these terms and the standard rental terms apply: the payment is processed through Rentora, and payouts, cancellations and refunds are handled as in other bookings. The owner's website is not a party to the agreement, and Rentora is not responsible for the other content of the site.

The renter can book without registering separately. A Rentora account is created with the email address the renter provides and the booking is linked to it; the renter can sign in to the account with a sign-in link sent by email. The renter accepts these terms when booking.

6. Users' obligations

• Communication and payments must take place through Rentora. Bypassing the service for payments is prohibited.
• The service may not be used for misleading others, harassment, spam, automated data collection or any other unlawful purpose.
• Reviews must be based on an actual rental and be appropriate.

7. Limitation of liability and indemnification

Rentora provides the service "as is" and gives no warranty whatsoever regarding the service, listings, users or items for rent.

To the extent permitted by law, Rentora is not liable for any damage arising from the use of the service or the inability to use it, including:

• the condition, safety, legality, use, damage, loss or theft of items for rent
• personal injury, property damage or financial loss related to a rental or users' actions
• incorrect information provided by users, breaches of contract, cancellations, late returns or insolvency
• deposits and payments between the parties that do not go through Rentora
• the operation of the payment service (Stripe), identity verification service, email or any other third-party service
• service interruptions, errors, data loss and indirect damages, such as lost income or revenue

If Rentora's liability cannot be fully excluded due to mandatory law, Rentora's total liability is limited to the amount the user has paid to Rentora in service fees during the 12 months preceding the damage. The limitations do not apply to damage caused intentionally or through gross negligence and do not restrict a consumer's rights under mandatory law.

User's liability for damages. The user is responsible for their own actions, listings and rentals and agrees to indemnify Rentora and hold Rentora harmless from all claims, damages, costs and expenses (including reasonable legal fees) arising from the user's listing, rental, breach of these terms or the law, or any third-party claim based on the user's actions.

Claims concerning the rented item or the rental agreement must be made against the other party to the rental agreement. A claim against Rentora must be made in writing within six months of when the grounds for the claim were discovered or should have been discovered.

8. Closing an account

Users can stop using the service by contacting info@rentora.fi. Rentora may close an account if the user breaches these terms or the law, repeatedly cancels bookings, or their actions endanger the safety of other users. Ongoing bookings are handled in accordance with the terms.

9. Personal data

Personal data is processed privacy policy in accordance with it.

10. Changes to the terms and governing law

Rentora may change the terms. Users will be notified of material changes at least 14 days in advance by email or in the service. The terms are governed by Finnish law. A consumer may refer a dispute with Rentora to the Consumer Disputes Board or use the EU Online Dispute Resolution platform.